How to Pay for Our Services

It is important that you understand how you will pay us for our services. Options – We will explain your payment options to you and answer any questions you may have. Agreed advice fees – We will not charge you until we have agreed with you how we will be paid. Transparent – You will receive a clear explanation of our total fee, the advice or service to which it relates, how we’ve calculated it, and when you need to pay it. VAT – Because we provide an intermediation service, no VAT is due. However, there may be other occasions when VAT is due. If so, we will tell you. Client money – We never handle cash. You are not obliged to implement any of our recommendations. However, we may still charge a fee for our advice.

Here we set out the various ways in which we might receive payment for our advice and services:

Paying us directly - We may charge you a fee for advice. We may also receive commission from an insurance company or mortgage lender. We explain our fees in our Terms of Business document. If we charge a fee we will agree it with you in advance and set this out in our Authority to Proceed document. You may pay us by cheque or bank transfer.

Provider payments to us - We may receive commission from an insurance provider. We may receive commission from a mortgage lender (known as a procuration fee). Should we receive any commission, we will disclose this amount to you, by way of a mortgage illustration or quotation.

Introducer payments - We may also receive an introducer fee, should we pass your specific enquiry on to a specialist professional adviser. If this happens we will tell you.